Privacy Policy

Information we collect

We may collect your name, phone number, email address, vehicle information, service address, photos of vehicle damage, appointment details, and messages you send us. Our website may also collect basic device and usage data for security and site analytics.

How we use it

We use this information to provide quotes, communicate about requested service, schedule and complete work, process payments or insurance-related information, improve our service, and protect our business and customers.

Text messages

If you opt in, VA Auto Glass may text you about your quote and related service updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Sharing and retention

We do not sell personal information. We may share information with vendors that help us operate our website, communications, payments, scheduling, or customer service, and when required by law. We keep information only as long as reasonably needed for those purposes and our legal obligations.

Security and choices

We use reasonable safeguards to protect customer information. No internet or storage system is completely secure. You may ask us to correct or delete your information, subject to legal and operational requirements.

Contact us

Questions about this policy can be sent to vaautoglassllc@gmail.com or by calling (540) 452-7782.